Manager, Training & Development

Build and sustain a culture of continuous learning and employee development across the organization.
Organize and oversee diverse learning programs, workshops, and initiatives to drive employee engagement and skill enhancement.
Lead the end-to-end training cycle, from Training Needs Analysis (TNA) to program design, delivery, evaluation, and impact assessment.
Ensure that all training initiatives are systematically evaluated and that feedback is effectively incorporated to improve quality and relevance.
Develop and deliver training programs focused on Sales, Customer Service, and other departmental needs to enhance business performance.
Collaborate with business leaders, department heads, and HR to align training and development initiatives with organizational goals and talent management strategies.
Monitor post-training performance and track impact to ensure measurable improvements.
Manage training budgets, external vendors, digital learning platforms, and resources efficiently.
Regularly communicate with various department heads to assess training needs and conduct effective training sessions.
Design and implement leadership development and career growth programs to support succession planning and employee advancement.
Oversee compliance and regulatory training programs, ensuring all legal and industry requirements are met.
Prepare and present comprehensive training and development reports to senior management.

Full-time

BBA or MBA from a reputed University.

Minimum 8 to 10 years of progressive experience in training and development, with at least 2–3 years in a leadership role.
Experience in the sales-driven, or customer-facing industry is preferred.

Proficiency in Learning Management Systems (LMS) and digital learning platforms.
Awareness of e-learning trends and how to integrate technology into learning strategies.
Excellent knowledge of adult learning principles, training methodologies, and evaluation models.
Experience in using data and feedback to improve training programs.
Strong collaboration skills to work with department heads, HR, and senior leaders.
Ability to understand business needs and translate them into development initiatives.
Ability to analyze training data, identify gaps, and draw actionable insights.
Critical thinking to evaluate training needs and recommend effective solutions.
High level of professionalism, adaptability, and results orientation.

Dhaka

Negotiable