First of all, I would like to thank almighty Allah for giving me the opportunity to sign a contract with bti for an apartment in their Oakland project. I would also like to thank SM Maksuduzzaman and Mr Al Mamun Sharif for their cooperation, well behaviour and hospitality. I hope their cooperation will remain so, up to the last.

Yesterday I received the keys of the apartment, Camelia C-6, with a festive mood and full satisfaction. I really appreciate your support and cooperation that you so kindly extended me from day one of confirming my purchase with bti.Overall, bti’s customer care is well groomed and client focused. Thank you for everything.

I would like to formally and sincerely express my gratitude for the amazing work you accomplished. The admirable qualities of the relevant bti team members that directly contributed to their timely achievement in the “BTI ENCLAVE” project are impressive and show exceptional discipline and dedication to bti. I sincerely appreciate bti’s efficient, gracious customer service, the level of detail and accountability bti has demonstrated on this project, and the way BTI conducts business as a whole. I want you to know that I value the amount of effort bti team members have put into this project. I also found the site engineers really hardworking and cooperative.
Once again, thank you for your hard work. I have recommended, and will continue to recommend, bti to my friends and family members. I hope that bti will continue to provide excellent after-sale services and will extend its cooperation in resolving issues that may arise within the stipulated time frame. Your day-to-day after-sale services will highly be appreciated.

We are extremely pleased with your heartiest cooperation and suggestions as always. It gives us a lot of comfort and confidence when we talk with such a dynamic team as yours.

Like many other clients I was initially not confident enough to move forward as there are many rumors regarding the real estate companies in Bangladesh. But with bti I acquired the confidence for their service, portfolio and reputation. The experience came as a pleasant surprise to us. The professionalism, sincerity and dedication of the sales team was really beyond my expectations. They were really helpful throughout the process. They were never tired of answering any of my queries. What I liked the most about them was their honesty. We are more than satisfied with their sincere and relentless service. I wish the sales team a bright future ahead.

Thank you bti!

You always promptly respond to me whenever I call or want to meet in the project. Your officials always greet me in a way, that makes me feel like the most important person. They always recommend me the best for my apartment & why something would be good for my apartment. Most important thing, whenever I visit the project, they leave all other tasks and give their 100% concentration on me. Because of their customer centric behavior, I always feel that I have chosen the right company to purchase my apartment. As a family man, my apartment is my dream and bti is the creator of that dream.

Dear bti,

Your non-stop support, advice & positive attitude made me also positive. As a result, now I am a proud homeowner at ‘The Unity’ by bti. You showed me the present & future value of this project, living standards & great security measures. My family is also very pleased with bti.

Dear bti,

I am writing this appreciation mail to you for always showing proactive support and cooperation to us in the Grand Residence Apartment Complex since the last few months. We observed that whenever any issues came to your knowledge you instantly took all responsibilities with good care until the matter is resolved.

It is my heartfelt appreciation for the outstanding customer service that I recently experienced. Your exemplary service has truly exceeded my expectations, and I wanted to take a moment to express my gratitude. I was met with professionalism, courtesy, and a genuine desire to assist. Your attentiveness and promptness in addressing my inquiries and concerns were remarkable. It was evident that you took the time to understand my issue fully and provided thoughtful, tailored solutions. What impressed me the most was your willingness to go above and beyond in ensuring my satisfaction. Your exceptional product knowledge and ability to explain complex concepts in a clear and concise manner made me feel confident in your expertise. Furthermore, your dedication to resolving my issue in a timely manner demonstrated a genuine commitment to my satisfaction. You took ownership of the problem, keeping me informed throughout the process and following up promptly until a resolution was achieved. Your proactive approach to customer service truly set you apart.
Please know that your efforts have not gone unnoticed, and I will enthusiastically recommend your company to my friends, family, and colleagues.
Thank you so much for your exceptional service.

I am genuinely happy with the excellent customer
service and their impressive commitment for
timely handover.

To whom it may concern,

I want to appreciate the hard work of Mr. Mehedi Hasan, Executive, CSD who is very much dedicated to his job. It doesn’t really take much for one to realize the fact that he takes his job with utmost sincerity. It clearly shows in his behavior with clients. He seems to have a very calm and collected personality and it sits very well with me. I don’t think that any other client would think otherwise. I strongly believe that as an employee who has such appreciation for all his clients, he should be appreciated in return.

I am happy to be a joint venture customer of bti, and their approach to client service is truly commendable. I would like to express my gratitude for the outstanding service I have received.